StarTimes Jobs vacancy in Kenya 2012

Job Title: Customer Service Representative. Department: Marketing/Business Hall Reports To: Business Hall Manager Available positions: 25

JOB OBJECTIVE:

Responsible for day to day running of outlets, to keep track of stock levels, to keep accounts and manage cash flow, to meet targets and policies.

DUTIES AND RESPONSIBILITIES:

To provide excellent customer service in sales and after-sales situations To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy To project a professional company image Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations Assist customers with their billing and payments needs and accepting payments Sell multiple entertainment products and services as well as hardware systems and accessories Maintaining a professional appearance, behaviour, and conduct Effectively work with peers in a team focused environment Perform other duties as required

SKILLS AND COMPETENCIES:

Responsible, trustworthy, and personally takes responsibility for actions/consequences of all staff of business hall Able to handle and difficult situations under pressure with grace and efficiency Great communication skills, listening skills, loves a challenge, can perform under pressure with limited supervision Professional appearance and the willingness and ability to work evenings and weekend shifts as needed

EDUCATION/EXPERIENCE:

Bachelors degree from accredited university. Fluency in English and Swahili Prior customer service experience preferred. How to Apply: You may submit your soft-copy applications to hr.kenya@startimes.com.cn and use this Job Title as the subject of the email. Otherwise, you may submit your hard-copy applications in person to our offices at Victoria Towers, Upper Hill (next to Crown Plaza Hotel). Please make sure your application is complete and includes all the documentation as required in order to be reviewed by the HR staff.

Deadline: 4th May 2012