Horizon Contact Centers Customer Service Representatives (30) Jobs in Kenya 2012

• Maintain customer experience levels within the quality standards stipulated.
• Handle objections by building rapport with customers.
• Update information onto the CRM.
• Adhere to Data Protection policy with regards to confidentiality of customer details.
• Recognize opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
• Patiently listens and responds to customer queries.
• Understand and adhere to the escalation process.
• Provide peer support to other Customer Service Representatives in an effort to improve overall team performance

• A Diploma from a recognized tertiary institution, however holders of an undergraduate degree will have an added advantage
• Fluent in the English Language (neutral and clear accent)
• Above average typing and IT literacy skills
• Flexible to work day and night shift hours
• Ability to handle complaints in a polite; empathetic and professional manner
• Remains calm when faced with difficulty or angry customers.
• Initiative to update self on new and current products and/or services and promotions
• Ability to handle busy periods by managing one’s stress levels.
• Maintains a positive attitude and enthusiasm when faced with routine work
• Certificate of Good Conduct is a prerequisite

Pathfinder International M&E Specialist Job in Mombasa, Kenya 2012

• Reporting to the M&E Advisor, the position will support the design and implementation of M&E systems and activities within the project including strategies, plans, indicators; data collection and information management tools and training;
• quality assurance mechanisms; and related budgeting tasks;
• Develop and support project evaluations, including data collection design, tools, and implementation; data analysis and qualitative assessments; team guidance and mentoring;
• collaborative development and oral and written presentation of findings and recommendations; and supports all members of the M&E Team, including strengthening team member skills and practices. The position will also mentor, coach, and train program and project field staff who have M&E responsibilities.
• S/he will assist project staff and partners in data collection, analysis, and presentation, including leading the design and operationalization of systems and tools.
• The role will work closely with MoH/MoPHS counterparts and prepare regular reports for USAID.
• S/he will also design and conduct operations research, and participate in project midterm and final evaluations, and oversee M&E staff.
• This position will work as part of the PI’s strategy to support a culture and practice of reliable planning, monitoring, evaluation and reporting (PMER) in Kenya.

• Master’s Degree in a quantitatively-related social science, medicine, epidemiology, or related field with 5-10 years’ experience working in M&E for Population-Health and Environment (PHE)/international development programs, and particular significant M&E field experience in SRH&R/HIV and AIDS Linkages and Integration.
• Significant experience in developing and utilizing monitoring and evaluation systems for large scale health sector related integrated health programs, preferably USAID-funded.
• Demonstrated ability in working collaboratively with and building the capacity of national, regional and district level government partners, NGOs, FBOs and other institutional partners.
• Demonstrated understanding of the Kenyan health system at the national, regional and district levels and experience in scaling-up institutional capacities for planning and management.
• Excellent verbal and written communication skills and ability to translate and communicate research findings to policy makers, program managers, donors and other stakeholders.

• Design and implementation of program M&E systems; development and field-≠testing of data collection instruments for M&E indicators; data collection design and implementation (routine or survey); data analysis, synthesis, and communication of results; applied evaluation or research skills, including statistical analysis; M&E ≠related information and communication technologies;
• Detailed knowledge of log frame and results framework project design, planning, monitoring and evaluation methodologies and the ability to coach and train others in their use; significant experience supervising needs assessments and surveys, and quantitative data analysis.
• Experience in social research methodologies, including highly-developed analytical and communication skills and the ability to assimilate and process information for wide-ranging audiences.
• Excellent management and organizational skills suitable for a complex environment with multiple competing priorities, short deadlines, and performance pressure; ability to manage several major multidimensional activities simultaneously
• Demonstrated experience with USG and other donors’ M&E approaches, current tools, practices, and expectations for program results and reporting
• Knowledge of data analysis software (e.g. SAS, Stata, SPSS Epi Info, ENA for SMART) and basic computer skills (word-processing, spreadsheets, and databases) is required;
• Strong capacity to handle complex tasks independently, multi task and prioritize, and meet multiple deadlines on time; ability to work in a stressful environment and remote areas with limited access to basic facilities.

Audit Senior Job in Kisumu Kenya 2012

• Planning, leading, managing and supervising execution of external audit and other accounting / advisory engagements
• Assisting with the setting of budgets, pricing and deadlines and ensuring that audit and other assignments are completed within these limits
• Reviewing audit / accounting / advisory work and finally signing-off on delivery reports

• Regular meetings with clients to obtain updates on their business, discussing issues and presenting audit findings
• Interacting directly with Partners on matters related to client and engagement management

• Setting objectives (goal-setting) with the audit team, providing support and coaching for more junior staff, and giving them constructive feedback on their performance
• Training, coaching and developing Staff and Senior accountants for advancement

• Ensuring quality audit work and client service

• Communicating with clients as well as the internal accounting and audit departments of clients to ensure delivery of exceptional client service
• Establishing client relationships, anticipating client needs, responding their queries, being alert to both commercial concerns and technical accuracy

• Ensuring the set project recovery levels are met, audit fees are billed and collected on time

• Assist with strengthening existing client relationships and developing new business opportunities by participating in sales meetings and working on proposals

• Qualified accountant (ACCA, CPA, ACA) with at least 2 years audit experience with a reputable audit firm
• Strong business awareness and an ability to identify audit issues arising from transactions
• Strong leadership and business development skills and integrity within a professional environment
• Technically good knowledge of modern auditing methodologies, ISAs and IFRSs
• Good working knowledge of Kenyan tax laws
• Excellent supervision, communication and ICT skills (especially knowledge of VT, Quickbooks)
• An additional qualification in ICT will be advantageous
• Strong written and verbal communication skills in English
• Team player, with the ability to multi-task, be flexible and work under pressure
• Socially confident with good diplomacy and organisation skills
• Self starter with good analytical skills and a proactive approach to problem solving
• Dedicated and hard-working

How to apply

Send your application to: recruitksm@gmail.com

Your application should include a cover letter indicating your desire to work with us, a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of two professional referees

Planning Manager Jobs at Nzoia Sugar Company Limited in Kenya 2012

Job Title: Strategy & Planning Manager

Reports to: Managing Director

Job Role: To monitor company’s performance trend and implementation of the strategic plan.

He/She will be responsible for the following key objectives

To review and advise relevance of various aspects of the company strategic plan to company’s current needs and aspirations.
To collect, collate and analyse company statistical data,
To regularly advise executive on the company’s performance trend.

Key tasks and Responsibilities

To analyse company key performance areas against targets.
To facilitate establishment, analysis, storage, and reporting of relevant statistics e.g. correlation cane received vs sugar production, fertilizer issue vs extension activities, cane received vs harvesting and transport activities etc.
To analyse mobile plant and pool transport utilization. This will entail analysis of plant hours and distances vs fuels etc.
To develop plans for strategy implementation.
To ensure formulation and review of relevant departmental plans and policy documents are well aligned to the corporate strategic plan.
To monitor, review and report progress of strategic plan implementation on a regular basis and co-ordinate strategy formulation and review.
To coordinate development, negotiation and implementation of performance contracting activities.
To develop, implement and review Business processes.
To ensure identification, execution and reporting of corporate research activities to guide effective strategic planning.
To coordinate formulation and implementation of annual work plans.

Qualifications, and Experience

Bachelor’s Degree in either Economics, Agricultural Economics, Business Management (Finance Option).
MBA or Post graduate Diploma in Strategic Management.
Innovative, visionary and tea-m player
Relevant experience in sugar industry will be an added advantage
7 years work experience of which 2 years must be in Strategic Planning, Performance Management, and research services environment.

Skills, Competence

Computer literate
Good communication skills
Good negotiation skills.
Team player
Report writing skills
Analytical skills
Knowledge of SPSS or other data analysis
Ability to work under pressure.
Proven experience in change management
Age: Below 50 years.

How to Apply:
Applicants interested in the above position should send their curriculum vitae, 2 passport size photographs, academic and professional qualifications, copy of the identification card together with the mobile/day time telephone contacts so as to reach the under mentioned on or before 18th April 2012.

Managing Director
Nzoia Sugar Company Limited
P.O. Box 285
Bungoma

9001:2008 ISO Certified Company

Deadline: 8th April 2012

Ministry of Transport Job vacancies in Kenya 2012

• Assist in gathering data related to infrastructure development and management from the TTCA member states.
• Compile data, which may be computerized, based on research techniques and statistically compilations, requiring and understanding of programs objectives and procedures and the understanding and evaluation of data sources.
• Assist in preparing guidelines and manuals for the best use of the Northern Corridor Infrastructure.
• Assist in the harmonization of infrastructure technical standards and specifications along the Northern Corridor.
• Assist in the expeditious implementation of the COMESA transport facilitation instruments along the Northern Corridor notably axle load limits, gross weight and vehicles dimensions.
• Initiation of special projects, which may be short-term or on going and which require technical knowledge and understanding of program specialty and subject area.
• Serves as a resource to individuals and groups on matters relating to program activities and on matters relating to Infrastructure Development and Management.
• Compiles and maintains records of resource materials and program information.
• Confers with and assists the Head of Programme in the performance of program administration and activities.
• Assist the Head of Program, whenever necessary, in the inter-department meetings and on wide range of administration matters.
• Assist in the Coordination of the program logistics and administrative support for program, making adjustments to accommodate changing priority needs.
• Assists in the preparation of the working documents and report of the Infrastructure Development and Management Committee meeting and any other meetings where its technical assistance is needed.
• Drafts informational and developmental materials for dissemination to stakeholders.
• Participate in the preparation of working documents for TTCA meetings and to provide secretariat services whenever required.
• Carry out any other related activity or duty that may be assigned by the Head of Program or the Executive Secretary.

• Civil Engineering degree in subject matter related to program speciality.
• Five year’s related experience, in Infrastructure development and Management matters.
• Demonstrated ability to provide significant program support.
• Demonstrated ability to work under minimum supervision

• Good interpersonal and organizational skills.
• Good writing and communication skills.
• Advanced information technology skills, especially Microsoft Office
• Good Knowledge of English or French and ability to work in both languages.

• Professional Salary Grade P1-P2.
• Other fringe benefits include medical cover for self, spouse and children and education allowance for up to a maximum of 4 children.

• Must be fluent in one of the languages of the Secretariat; English or French.
• A working knowledge of another would be an added advantage.