Posts Tagged “2012 latest teaching jobs in kenya”
Unit Supervisor Jobs in Kenya – Insurance Industry 2012
6 Positions
(Mombasa & Nairobi)
Our client in the insurance industry is looking to fill the position of a Unit Supervisor who will report to the Unit Manager.
Duties and Responsibilities
- Responsible for driving the sales volumes of the organization through the sales force team.
- Assist the Unit manager in leading, directing and motivating the sales team in order to achieve the organizations’ overall objectives
- Assist in revising and implementing the sales strategies plans.
- Assist in generating sales opportunities by identifying appropriate business targets.
- Assist the Unit manager in providing a professional and excellent level of customer service with existing and new customers.
- Supervise the sales force and provide directions to help meet the set goals and objectives.
- Assist the Unit manager complete all assigned duties
- Handle customer issues, resolution and communicate escalated issues to the Unit manager
- Assist with sales force questions, concerns and product questions.
- Make sure all sales force employees adhere to company policies and procedures • Deliver positive feedback, employee rewards and customer recognitions to sales representatives and sales force team.
- Communicate all employee relations issues, concerns, and incidents to Unit manager
- Report and distribute management information highlighting areas for improvement and those of concern and opportunity
- Degree or diploma in a business related field
- Certificate of proficiency
- Good IT skills
- At least 2 years progressive experience in sales management
- Good interpersonal and organizational skills
- Strong presentation skills
- Ability to work under minimum supervision
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please forward a copy of your updated resume, and your current salary and benefits package with Unit Supervisor as the subject to info@dorbe-leit.co.ke before close of business 13th March 2012.
Only successful candidates will be contacted.
KCB Senior Manager, Quality Assurance Job in Kenya 2012
Job Ref IT 02/2012
The Position
Reporting to Head, IT Projects and Quality Assurance, the position is responsible for Quality Assurance in the service delivery within I.T. in order to meet the business objectives.
Key Responsibilities
- Enforce adherence to Project Management standards in all I.T. implementation activities.
- Set and enforce quality assurance standards in IT systems.
- Developing and maintaining a corrective and preventive action program including the status tracking of open actions, receiving and reviewing responses, and working with departmental heads for timely completion of tasks.
- IT service capacity and continuity management Configuration and integration strategy definition and management.
- Design and manage the program for certification of the internal processes to the identified international standards.
- Liaise with technology and business representatives to verify application requirements and solution signoff.
- Monitor adherence to pre-designed systems/process change checklists.
- Provide technical input into bank product design and development in liaison with respective areas of the Bank Client survey and feedback analysis.
- Championing of IT continuous improvement efforts through process redesign.
- Monitoring the implementation of internal and external audit recommendations for each of the IT departments.
- Provision of regular reports on problem areas and overall systems.
- Effective reporting on ongoing process and systems enhancements to all the stakeholders.
- Identification of new ways of leveraging technology to create competitive advantage for the Bank.
- Development and enforcement of Service Level Agreements within units of I.T and across other functional areas within the bank.
- Research best practices to impact quality improvement initiatives and utilization standards.
- Research best practices to impact quality improvement initiatives and utilization standards.
- A Bachelor’s degree in ICT or related field from a recognized university is required.
- An MBA will be an added advantage. Must possess at least one of IT certifications.
- Possession of ITIL certification will be an added advantage.
- Project management training and skills is a mandatory requirement.
- A minimum of 5 years’ experience in I.T, 2 of which must be in Management with hands on experience in: Working closely with clients and internal business units to resolve quality issues.
- Liaison with vendors to ensure timely delivery of high quality fixes and patches. Providing guidance to enable users meet consistent quality standards.
- Participating in cross functional team activities.
The above position is a demanding role which the bank will provide a competitive package for the successful candidate.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 3rd March 2012.
Only short listed candidates will be contacted.
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