IOM Guest House Accommodation Assistant Job in Dadaab, Kenya 2013
Terms of Reference
I. Position Information
Position title: Guest House Accommodation Assistant
Position grade: G6
Duty station: Dadaab, Kenya
Duration of Assignment: 6 months Special Short Term Contract
Seniority band: Band III
Job family: Operations
Organizational unit: Operations
Position number: N/a
Position rated: yes
Subject to rotation: No
Reporting directly to: Head of IOM Sub-Office, Dadaab
Managerial responsibility: Manage the guest house and restaurant
- Oversee and coordinate the implementation of plans, budget, costing, acquisition/purchase of materials, promotional campaign, brochures.
- Draft administrative procedures, manuals, and guidelines on guest and restaurant operations.
- Participate in the development of a training manual and written SOPs for all guest house and restaurant staff
- Assist in the recruitment and lead training of Guest Services staff
- Assess Guest Services staff to identify and address gaps in training and quality of services.
- Ensure that IOM Guest Services are in line with and exceed the standards of other agencies (accommodation/ food and beverage).
- Perform any other duties as maybe assigned.
- creates a respectful office environment free of harassment and retaliation, and promotes the prevention of sexual exploitation and abuse (PSEA);
- accepts and gives constructive criticism; follows all relevant procedures, processes, and policies;
- meets deadline, cost, and quality requirements for outputs;
- monitors own work to correct errors, takes responsibility for meeting commitments and for any shortcomings.
- identifies the immediate and peripheral clients of own work;
- establishes and maintains effective working relationships with clients;
- identifies and monitors changes in the needs of clients, including donors; governments, and project beneficiaries;
- keeps clients informed of developments and setbacks.
- contributes to colleagues’ learning;
- demonstrates interest in improving relevant skills;
- demonstrates interest in acquiring skills relevant to other functional areas;
- keeps abreast of developments in own professional area.
- actively shares relevant information, clearly communicates, and listens to feedback on, changing priorities and procedures;
- writes clearly and effectively, adapting wording and style to the intended audience;
- listens effectively and communicates clearly, adapting delivery to the audience.
- actively seeks new ways of improving programmes or services;
- expands responsibilities while maintaining existing ones;
- persuades others to consider new ideas;
- proactively develops new ways to resolve problems.
- convinces others to share resources;
- actively identifies opportunities for and promotes organizational change;
- presents goals as shared interests;
- articulates vision to motivate colleagues and follows through with commitments.
- provides constructive feedback to colleagues; identifies ways for their staff to develop their abilities and careers;
- provides fair, accurate, timely, and constructive staff evaluations;
- uses staff evaluations appropriately in recruitment and other relevant HR procedures;
- holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations.
- sets clear and achievable goals consistent with agreed priorities for self and others;
- identifies priority activities and assignments for self and others;
- develops strategic vision for IOM within area of responsibility;
- organizes and documents work to allow for planned and unplanned handovers;
- identifies risks and makes contingency plans;
- adjusts priorities and plans to achieve goals;
- allocates appropriate times and resources for own work and that of team members.
- masters subject matter related to responsibilities;
- identifies issues, opportunities, and risks central to responsibilities;
- incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;
- persistent, calm, and polite in the face of challenges and stress;
- treats all colleagues with respect and dignity;
- works effectively with people from different cultures by adapting to relevant cultural contexts;
- knowledgeable about and promotes IOM core mandate and migration solutions
- actively contributes to an effective, collegial, and agreeable team Environment;
- contributes to, and follows team objectives;
- gives credit where credit is due;
- seeks input and feedback from others;
- delegates tasks and responsibilities as appropriate;
- actively supports and implements final group decisions;
- takes joint responsibility for team’s work
- learns about developments in available technology;
- proactively identifies and advocates for cost-efficient technology solutions Understands applicability and limitation of technology and seeks to apply it to appropriate work.
- Establishes realistic resource requirements to meet IOM needs.
- Builds stable strategic alliances with relevant parties;
- identifies sources of and secures funding from external stakeholders to meet the needs of IOM.
- A completed Bachelor’s Degree in Hotel Management; Food and Beverage Management, Tourism, or related courses.
- A minimum of six years professional work experience as a senior staff in hospitality industry (Operations Supervision) with strands in kitchen management, room and accommodation management, banquet and food service management.
- At least 5 year working experience in purchasing and stores management; design of a commercial kitchen; development of maintenance schedule; planning, developing, implementing and evaluating a menu.
- Demonstrated skills in commercial accommodation management, and hospitality facility utilization and managing a food and beverage operations.
- Excellent report writing skills.
- Excellent command of spoken and written English.
International Organization for Migration (IOM), Human Resources Department, P.O. Box 55040 – 00200, Nairobi, Kenya or send via e-mail to firstname.lastname@example.org