Client Service Executives Jobs career in Nairobi, Kenya 2013

Our client is seeking for a dynamic persons to join their team.
Client Service Executive
2 Posts
Availability: Immediately
 
Key duties
  • Sourcing for potential clients
  • Event organizing activities
  • Prepare and maintain scorecard data and develop strategy to enhance the motivation at work
  • Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them
  • Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service
  • Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units
  • Ensure clients’ demands to be satisfied
  • Conduct assessments of clients’ credibility and perform billing duties at their requests
  • Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions
  • Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks
  • Prepare and make report on market analysis, competitor analysis and market trends;
  • Develop and maintain a well-coordinated internal relationship with key decision makers within the organization
  • Ensure that clients know to use the services and provide assistance if necessary
  • Manage and provide assistance in managing or maintaining accounts of strategic clients.
Requirements;
  • Event organizing experience for at least 1year
  • Sales and marketing experience
  • A diploma/ degree in sales and marketing
  • Computer literate
  • At least 2 years experience in similar environment
If you are the person we are looking for kindly send your CV and application letter to jobs@jantakenya.com by 9th June, 2013 clearly indicating ‘Client service executive ‘on the subject line.
DO NOT attach any certificates.
Only shortlisted shall be contacted.



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