Safaricom Reporting Manager Jobs career in Kenya 2013

Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Reporting Manager

CC – RM – MAR. 2013

Reporting to the Senior Manager, Business Planning and WF manager, the job holder will be responsible for supporting all analytic efforts of the division’s demands for report development, quality assurance, and analysis as well as support business process improvement efforts including projects to enhance automation, quality, and efficiency.

The successful candidate will be responsible for;

  • Designing, implementing and reviewing of all divisional reporting requirements to capture all call center performance metrics to allow decision making.
  • Managing the Call center information system through defining data entry & extraction points.
  • Defining initiatives to validate Data within the CM System
  • Defining system access matrixes as per security and IT Policies.
  • Driving engagements with internal and external customers to analyze large quantities of data and developing reporting templates and models, as well as performing data validation and ad hoc queries
  • Driving statistical analysis, data mining, extensive visualization and graphing, and development of new methods of reporting.
  • Spearheading engagement with internal/external customers on translating business needs into analytics/reporting requirements.
  • Defining and implementing reporting requirements to monitor Customer Care Budget requirements.
  • Defining inputs for Business Case Justification as part of data mining.
  • Overseeing the performance of staff in the team to perform with clear objectives and career development plans which are regularly reviewed.
  • Developing Reporting capability across Customer Care Division through providing statistical advice and assistance to the senior manager business planning and Workforce.
The ideal candidate will possess:
  • Honors Degree from a recognized university, preferably in Mathematics (operations research), finance, accounting or Economics. An advanced degree highly preferable;
  • 6 Years of experience in a similar role within a business environment responsible for resource optimization and  analysis;
  • Experience in building reports and business intelligence tools e.g. business objects;
  • Experience in preparing, monitoring and analyzing budgets and forecasts variances in a large company;
  • Experience in a telecommunications company is preferred;
  • Experience in statistical analysis, financial modeling and forecasting;
  • Experience in programming (SQL) to interrogate datasets will be an added advantage;
  • Good experience in MS office tools particularly advanced Excel.& with strong IT capability;
  • Good planning skills with ability to meet strict immovable deadlines;
  • Ability to understand and work with multiple business data models and interpret data based on business operational functions;
  • Highly innovative with a strong willingness to propose new and effective ways of running the business;
  • Detail oriented and able to ensure the highest level of accuracy in financial analysis and feedback;
  • Strong System savvy and willing to try new ideas and problem solving approaches.
  • Strong analytical skills and with a strong capability to develop and analyze complex data sets and understand their significance to the division;
If you meet the requirements and are self driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below.
All applications must be delivered on or before Thursday the 21st of March 2013.
The Senior Manager – Talent Acquisition
Safaricom Ltd Nairobi
Via E-mail to

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