Innovations for Poverty Action (IPA) Jobs in Nairobi and Nakuru Kenya 2013

Position: Field Officer
Deadline to Apply: March 28, 2013
Start Date: April 15, 2013
Location: Nairobi and Nakuru Counties
Eligibility: Position open to local Kenyan hires only

About Innovations for Poverty Action:

Innovations for Poverty Action (IPA) is a non-profit research organization that creates and evaluates approaches to solving development problems.
IPA disseminates the results of its evaluations to policymakers, practitioners, investors and donors around the world.
About the project:
The current project is an innovative approach to evaluating healthcare in Kenya and will examine the ability of individuals to improve outcomes in this sector.
Using exit interviews at healthcare facilities and behavioral games (i.e. Community Workshops) in the field, the study will collect data related to patient satisfaction and the interactions of patients with healthcare providers.
As a result of these data, the study will be able to understand patients’ willingness to report on providers’ behaviors and how these decisions to report relate to patient satisfaction.
The study will also evaluate the willingness of providers to adjust their behavior based on these reports.
These relationships and the effectiveness of these reports will be examined in Nairobi and Nakuru Counties and will include public, private and NGO-operated facilities. Field Officers are an essential part of our team and will work together with the rest of our staff to make the study a success.
Through their work as Field Officers, individuals will gain experience in data collection related to healthcare; will learn new and innovative techniques related to behavioral economics; will represent the project in interactions with healthcare providers, patients and local officials; will work together with the study’s staff to improve their skills and the skills of their teammates; and will contribute to a deeper understanding of healthcare in Kenya and the effects of citizen monitoring on the quality of services individuals receive.
For this work, Field Officers will work together in teams of four, with three Field Officers and one Team Leader. Roughly half of the study will be spent in Nairobi and half in Nakuru County.
Travel within and between these regions is required.
Overnight stays in Nakuru lasting several weeks of the study will also be required.
Field Officers will be expected to work Monday through Saturday.
Tasks, Duties, and Responsibilities:
  • Arrive to work promptly and reliably, always setting an example for one’s colleagues
  • Interact with community members with the highest level of integrity and understanding
  • Collaborate with teammates to improve own skills and those of teammates
  • Relay field costs to Team Leader for reimbursement
Exit Interviews
  • Represent study in interactions with healthcare facilities, local Chiefs and patients
  • Conduct surveys outside healthcare facilities, clearly and accurately recording respondents’ answers
  • Screening individuals for Community Workshops and recruiting them for participation when applicable
  • Leading by example, showing strong work ethic and an attention to detail
  • Inspiring teammates to improve their skills, while working with teammates to improve one’s own
  • Exceptional organization skills to ensure that data collection materials are not lost
Community Workshops
  • Represent study in interactions with healthcare providers and patients at Community Workshops
  • Confirm by phone the availability of individuals to attend Community Workshops
  • Prepare Community Workshop sites for activities
  • Lead and assist Community Workshop activities, following instructions perfectly
  • Clearly answer participants’ questions related to activities when necessary
  • Ensure that participants follow Workshop rules and correct them when rules are ignored or participants speak out of turn
  • Demonstrated ability to follow written directions perfectly
  • Ability to persuade others to follow written directions perfectly
  • Experience in data collection and a demonstrated ability to record results clearly and accurately
  • Willingness to learn new data collection techniques and improve on existing skills
  • History of providing feedback to teammates and examples of this feedback improving teammates’ work
  • Ability to work well with others and create a team environment where assisting teammates is encouraged
  • Willingness to travel within Nairobi and Nakuru Counties
  • Ability to supervise participants in Community Workshops and enforce Workshop rules when necessary
  • Willingness to work on Saturdays
  • Experience recruiting participants for research
  • Experience with behavioral games and/or exit interviews
  • Interest in healthcare research in particular
To Apply: 
To apply please send a cover letter and detailed CV, 3 references, daytime phone number(s), and email address.
Your CV should include your scores or grades and other measures of academic achievement, and details about any relevant work experience.
Applications can be submitted to any of our branch offices,
or by email to,
or by post office using P.O Box 373, Busia area code 50400 Kenya.
If you submit by email, please ensure that the subject line reads: “FIELD OFFICER”REF NO: HPCIR-2013-03-01

Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by the Field Officer. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to

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