Tech Support Engineers Jobs career in Kenya 2013

Tech Support Engineer TIS – Networking – Data – L1

Role & Responsibilities

  • Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
  • KEDB and related documents updates.
  • Telephonic / Email / Web-based / Remote login support using knowledgebase repository, individual knowledge for the incident resolution.
  • Understand error logs, analyze the problems, do basic level Incident analysis and provide solutions to medium complexity issues.
  • Ability to configure and debug and do basic level trouble shooting in Technology areas like Routers, Switches, Operating systems like Windows or Unix etc.
  • Act as SPOC (Singe Point Of Contact) for customer and L2/L3 engineers till problem is resolved.
  • Develop detailed reports on Incident/Ticket history data sheets.
  • Work on Routers and Switches with basic Read only access to check status of devices and interfaces.
  • Adhere to SLA norms.
Required Candidate Profile
  • 0-2 years of experience Network / Telecom domain.
  • Clear understanding of Various Ticketing and monitoring Tools like Remedy, Solar Winds, HPOV, NetView, Vitalnet, MRTG etc.
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts
Tech Support Engineer TIS-Networking-Data-L1

Role & Responsibilities

  • Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
  • KEDB and related documents updates.
  • Telephonic / Email / Web-based / Remote login support using knowledgebase repository, individual knowledge for the incident resolution.
  • Understand error logs, analyze the problems, do basic level Incident analysis and provide solutions to medium complexity issues.
  • Ability to configure and debug and do basic level trouble shooting in Technology areas like Routers, Switches, Operating systems like Windows or Unix etc.
  • Act as SPOC (Singe Point Of Contact) for customer and L2/L3 engineers till problem is resolved.
  • Develop detailed reports on Incident/Ticket history data sheets.
  • Work on Routers and Switches with basic Read only access to check status of devices and interfaces.
  • Adhere to SLA norms.
Required Candidate Profile
  • 0-2 years of experience Network / Telecom domain.
  • Clear understanding of Various Ticketing and monitoring Tools like Remedy, Solar Winds, HPOV, NetView, Vitalnet, MRTG etc.
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts
Tech Support Engineer TIS-Networking-Data-L2

Role & Responsibilities

  • Act as Network L2 support engineer to address any concerns, queries and resolving all Network Infrastructure related issues on Cisco, Nortel & Juniper technologies.
  • Ensure the assigned deliverables are met with the committed SLA’s
  • Adhere to the customer and Wipro support processes defined
  • Provide design inputs to engineering solution teams.
  • Monitors trouble ticket trends and other information relevant to resolving the issue
  • Generate Reports as per Customer requirements
  • Perform Incident Management, problem Mgt, Capacity Mgt. and Release Management.
  • Provide inputs to L3 team for root cause analysis and record solutions in the knowledge base.
  • Network IP address Management and allocation based on Tools or Offline database.
  • Run the system heath check procedures & provide inputs to L3 teams.
  • Routers and Switching infrastructure management & configuration
  • Trouble shooting L1 team escalated issues on Routing and Switching problems.
  • WAN Access technology configuration and troubleshooting.
  • Implement and rollout Patch updates with planned down time.
  • Maintains and monitor network utilization and make necessary changes whenever required
Required Candidate Profile
  • Experience in Network Vendor products like Cisco, Juniper, F5 BigIP, Radware, CSS/CSM, ACE etc
  • Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
  • Network Bandwidth, Capacity Analyze the recomendations.
  • Should have Network Administrator & acquired hands-on experience in the in large & complex setups.
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL
  • Good Understanding of Network optimization solutions like Rivebed, Cisco WAAS etc
  • Networking experience and extensive knowledge of LAN and WAN technologies (MPLS, Gigabit Ethernet, L2/L3 Switching, Frame Relay, VLANs) are required. Service Delivery, Router Management and configuration knowledge/experience.
  • Experience in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP), experience with Cisco PIX/ASA, Cisco VPN Concentrators, RADIUS and knowledge of authentication into an Active Directory Environment, Cisco AP configuration (Aironet 12000 series, etc.) and Wireless Access Security: WEP, Rotating WEP, LEAP, PEAP, and wireless area networks.
  • Develop detailed reports and Analyze the same on various Network Thresholds.
  • Knowledge on monitoring and management tools like (Cisco Works, Solarwinds, Prognosis, Sitescope, OPNET ACE, Sniffer)
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts
Tech Support Engineer TIS-Networking-Data-L3.1

Required for Tech Support Engineer TIS-Networking-Data-L3.1

  • Contribute to Network Design and Integration.
  • Network IP address design and optimization.
  • Network Optimization and QoS Management.
  • Routers and Switching infrastructure management & configuration
  • Trouble shooting complex Routing and Switching problems and escalated incidents.
  • WAN Interface, Protocol configuration and WAN Network Troubleshooting
  • Threshold configuration of Critical Devices.
  • Prepare Trend Analysis based on link Usage and Hardware Utilization. .
  • Implement capacity management processes
  • Provide Operations Feedback to the other Delivery organizations on necessary network strategy enhancements.
  • Provides 3rd level technical support on data network related issues.
  • Installation of new hardware and software integration into the network including testing and implementation.
  • Provides or coordinates with outside vendors (as necessary) the installation of Network Devices In the network.
  • Improve Service Level Agreements.
  • Maintains and monitor network utilization and make necessary changes whenever required.
  • Conduct internal audits for Network and security compliance.
Profile:
  • 6+ years of Large Enterprise / Telecom Network infrastructure experience.
  • Experience in systems like Cisco, Juniper, F5 BigIP, Radware, CSS/CSM, ACE etc
  • Design and architecting skills – Efficient in designing and planning of new technologies and driving the implementation.
  • Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
  • Run the system heath check procedures & Analyze the results
  • Should have worked as a Sr. System Integration Engineer /  Network Administrator & acquired hands-on experience in the above areas in large & complex setups
  • Should be proficient-skilled in Managing Large Networks including Routing, Switching, Load Balancers, Security infrastructure elements.
  • Configure and Troubleshoot Network optimization solutions like Rivebed, Cisco WAAS etc
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts
Deadline for sending CV is 15th March 2013.
Interested people should sent email with subject reading tittle of the job to recruitment@viscarcapacity.com



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