Production Support Engineer Jobs career in Kenya 2013

Production Support Engineer

Role & Responsibilities

Infrastructure monitoring , Backup monitoring , Windows Patching

Monitor systems and perform health checks as per pre-defined timelines to ensure that systems are up and running
Monitoring Alerts and taking appropriate steps laid down for a specific alert
First Level Trouble shooting on batch job failures
SOP based resolution
Experienced in Production Server Environment.
Problem determination and resolution on a 24×7 basis.
Telephonic and Email based User Support.
SLA Checks
Required Candidate Profile
  • Strong customer service orientation
  • Self Starter
  • Strong problem analysis, resolution, and writing skills
  • Good interpersonal and communication skills
  • Analytical skills
  • Strong keyboard skills
  • Ability to perform in adverse situations
  • Willing to work in 24 x 7 environment
Technical Skills Required    
Key skills required: (in the order of priority)
  • Working with HP OV / MS SCOM / IBM Tivoli Monitoring Tools
  • Basic Unix & Windows administration
  • Knowledge on Batch Tools (Tivoli Work Load Scheduler / Autosys / Control M)
  • Knowledge on Backup Tools (Netbackup / Backup Exec / TSM)
Specific Domain/Technical/Functional skills  
  • Infrastructure, Batch and Backup monitoring
  • Windows / Unix administration – Level 1
  • Should have used a monitoring framework (HP OV / IBM Tivoli )
  • Trouble shooting skills in Backup & Monitoring tools environment
  • Should be knowledgeable on Media handling procedures
  • Meeting SLA in time to fix the errors and problems.
  • Incident management
  • Log monitoring/maintenance
  • Vendor Coordination
  • Knowledge on ITIL Process
Deadline for sending CV is 15th March 2013.
Interested people should sent email with subject reading tittle of the job to

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