Tours Consultant Jobs Vacancy in Kisumu Kenya 2013

A tours and travel company with its head office here in Nairobi, is interested in hiring a well natured, proficient tour consultant to its new office in Kisumu.

Job description:

  • Responding to enquiries regarding hotels & safaris within 24hrs
  • Manage the entire tours department, set the targets and formulate ways of achieving and exceeding the same.
  • Create and sell innovative tour packages to meet market demand
  • Prepare itineraries to the various destinations of interest
  • Doing research and producing periodical newsletters and e-brochures with current offers to be sent out to clients/TAs
  • Doing tour bookings – both in-bound and out-bound
  • Doing regular check on the company website to ensure it is up to date and running smoothly
  • Ensuring KWS park rules & hotel regulations are made clear to tourists
  • Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
  • Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
  • Ensuring the rates files are orderly & up to date
  • Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
  • Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
  • Briefing drivers before they depart for safari
  • Preparing welcome packs for tourists before departure for safari
  • Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged.
  • Being on standby ready to provide solutions in case of any hitch during safari
  • Coordinating with travel consultants to arrange flying & ground packages Opening client tour files for upcoming tours
  • Making follow-ups for tour quotations
  • Ensuring that tours quotations are competitive inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
  • Overseeing Quality Control of all Safari Vehicles (Company owned or Sub-hired )
  • Any other duty as may be assigned from time to time.
  • Degree or a diploma in Tours & Travel operations or tourism management
  • At least 2 year experience in Tours & Travel in a busy environment
  • Basic Training in business management or sales &marketing will be an added advantage
  • Excellent knowledge of the industry and destinations within East Africa
  • Being detail-oriented & Customer service orientated
  • Excellent Computer knowledge
  • Interpersonal relationships
  • Ability to work long hours, with minimal or no supervision and be able to meet deadlines.
  • Experience as a tours sales and marketing executive will be an added advantage
Send your cover letter and CV with names of three referees including your daytime telephone numbers to on or before 4th Feb  2013.

Kindly do not apply if you do not meet the above requirements.

Only short-listed candidates will be contacted.

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