Customer Care Representative Job in Kenya 2013 (KShs 25K)

Position: Customer Care Representative
Department: HR and Administration
Reporting To: Human Resources Manager
Industry: Automotive Industry
 
Salary: 25,000
Availability: Immediately.
 
Job Objective:
Attend to customers and visitors with enquiries over the phone and face to face. Furnish relevant and
accurate information regarding the company to customers and general public.
 
Duties and Responsibilities
  • Proper handling of switchboard
  • To constantly strive to please all guests that may come into contact with you.
  • Ensure employees project professionalism and are well trained to provide friendly and efficient service.
  • Ensure a speedy telephone and message service at all times.
  • Maintains an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.
  • Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.
  • Liaise closely with other Departments and emphasize on excellent inter-departmental relations considering other departmental procedures and policies.
  • Entertains regular and potential clients and maintains excellent guest relations.
  • Type reports, letters memoranda, minutes, forms and correspondence including those of confidential nature for the Managing Director and maintain files for the same.
  • Answer all guest correspondence pertaining to complaints/comments within 24 hours of receiving.
  • Answer, make telephone calls and arrange appointment for the Managing Director and remind him of the same.
  • Maintain adequate stocks of office supplies and initiate requisition for approval by the Accounts office.
  • Daily submission of reports
  • Any other duties assigned.
Competence
  • Good communication skills
  • Problem solver
  • Good computer knowledge and skills
  • Very presentable and neat
  • Organized in handling daily duties
  • Confident when communicating to clients on phone and face to face
  • Audible enough when communicating to people.
Job Specification
  • Minimum diploma in front office and Public relation from a recognized institution.
  • Experience in an automotive Industry will be an added advantage.
  • Minimum one year experience as a front office person in a corporate company.
  • Age between 26 -30 years
ONLY candidates fulfilling the requirements of the positions should email their detailed CVs, indicating your availability and expected salary
Via email to therecruiter@dafinaconsultants.com 
Position remains open till suitable candidate is selected.



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