Safaricom Learning & Development Manager Jobs in Nairobi Kenya 2013

Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Learning & Development Manager
HR – L&DM – JAN- 2013
Reporting to the Senior Manager-Learning & Development; the successful candidate will be involved in providing expertise in L&D researching, developing of functional and management training content, designing & developing training and development programs, facilitating and  evaluating learning & development impact.

Key Responsibilities:

  • Develop Management and Information Communication and Technology  based training content and programs including content for Product and Services to be hosted in Human Resources Learning Management System;
  • Deliver management, leadership and Information Communication and Technology  based learning and development initiatives using blended learning systems and methodologies
  • Develop and deliver  non-traditional learning interventions for identified talent across the business
  • Facilitate need based interventions for different levels of staff in Management and specific business units;
  • Validate learning and development needs based on individual staff Performance and Development Review (PDR), changes in the Business, Technology and Succession Planning;
  • Customize training content and programs  from diverse sources;
  • Carry out end of intervention evaluations to assess whether objectives set before were addressed and how the program was delivered;
  • Carrying out post intervention evaluation to evaluate the impact on the actual work performance of the participants;
  • Monitoring and tracking spend on programs assigned;
  • Develop and implement Learning and Development monitoring and reporting matrix for analyzing and reporting on Learning & Development initiatives on a Monthly/Quarterly/Annual basis and within SLA;
The ideal candidate should possess the following skills and competencies:
  • Degree in Human Resources Management/ Technical Education or similar qualification from a recognized university;
  • A Telecoms Degree with Post-Graduate qualifications in Education/Training;
  • 8 years post-graduation experience with 3 years demonstrated experience in training function management in a Technology based organization;
  • Working experience in content development for  ICT based environment ;
  • Working experience in content development for management programs ;
  • Certified in designing and facilitating  training with advanced presentation skills;
  • Ability to execute facilitation process from analyzing individual or group training needs, defining development plans and training material;
  • Ability to manipulate data to generate matrix based reports weekly, monthly, quarterly & annually;
  • Good communication, interpersonal and time management skills;
  • Proactive, confident, energetic and ability to work under pressure;
  • A team player with a pleasant outgoing personality with empathy and resilience.
If you meet the requirements and are self driven, proactive, highly innovative and up to the challenge, please send your resume and application letter quoting the job reference number to the address below.
All applications must be delivered on or before Friday, 11th January 2013.

The Senior Manager – Talent Acquisition,
Safaricom Limited.
Via email to:

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