Control Clerk Jobs at US Embassy in Kenya 2013
Job Title: Work Order Control Clerk – IN-HOUSE ONLY :: Nairobi :: Administrative / Clerical
Work Order Control Clerk – IN-HOUSE ONLY
Recruiter: U.S. Embassy Updated on: 2012-12-13 06:54:09
AA/EE: Not Applicable Contract Permanent
Location: Nairobi Available: Immediately – In-house Only
Category: Administrative / Clerical Offer: FP9;FSN-5
The General Services Office has an opening for the position of Work Order Control Clerk. The position will be available immediately.
The closing date of this position is December 28, 2012.
Note: You will be notified when the decision is made.
◊ Completion of high school is required.
◊ A minimum of 2 years of clerical, customer service and supply/warehousing management experience is required.
◊ Level III English ability and Level II Kiswahili ability are required.
à Must have knowledge of distribution of responsibiliteis within a warehouse, delivery and customer service environmnet.
à Must have computer skills in Word and Excel.
BASIC FUNCTION OF POSITION
Employee is responsible for maintaining service requests of Mission supplies, furniture, equipment and services; Ensures that service requests are processed, accomplished and completed in the WEBPass and ILMS system.
MAJOR DUTIES AND RESPONSIBILITIES 90% of the time
Receives telephone and written requests for property issues, pickups and transfers from offices and occupants of Government owned property (GOP) or leased residential quarters through the WEBPass and ILMS. Prepares Service Requests and may incorporate information provided by Warehouse Supervisors in final draft. After approval of the Service Request, works with the NXP and EXP Supervisors to distribute them to the appropriate team(s). Follows up on service requests in process by communicating to customers. Rejects service requests if necessary under direction of the NXP supervisor. Reviews and closes out all service requests returned by Crew Leaders to insure all necessary information has been included. Forwards all completed NXP service request to the Accountable Property Unit for recording in ILMS. Extends any stock out items into a pending file for future execution. Maintains a tracking sheet for out-of-stock items (customer waiting list). Should be familiar with customer service standards established in the State Department in CMI. Reviews CMI reports regularly and communicates this information to Warehouse supervisors. May perform other clerical work connected with supplies and warehousing.
Assists the Warehouse Administrative Assistant prepare time and attendance (T&A) for ICASS/GSO Warehouse employees. Incumbent may perform other duties as assigned by the supervisor. 10% of the time
WHEN EQUALLY QUALIFIED, U.S. CITIZEN ELIGIBLE FAMILY MEMBER (USEFMs) AND U.S. VETERANS WILL BE GIVEN PREFERENCE. THEREFORE, IT IS ESSENTIAL THAT THE CANDIDATES SPECIFICALLY ADDRESS THE REQUIRED QUALIFICATIONS ABOVE IN THE APPLICATION.
Additional Selection Criteria:
à Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
à Current employees serving a probationary period are not eligible to apply.
à Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on
their most recent Employee Performance Report are not eligible to apply.
à Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for
advertised positions within the first 90 calendar days of their employment.
à Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised
positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually
Employed (WAE) work schedule.
à Applicants must be available for an interview and for proficiency testing as required by the selecting official.
The U.S. Mission in Nairobi provides equal opportunity and fair and equitable treatment in Employment to all people without regard to race, color, religion, sex, national origin, age, disability, Political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.
The EEO complaint procedure is not available to individuals who believe they have been denied Equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.
How to Apply:
Deadline: 28th December 2012